Reference

Privacy Policy for Indonesian Accounts

This privacy policy explains how we collect, use, store, and share data when you open an account, sign in, or send a payment through DANA, OVO, GoPay, or…

Account dataDevice logsCookiesLocal law
222toto Privacy Policy for Indonesian Accounts
REQUEST CHANNELS

Where You Can Reach Us

If you need a correction, a copy of the records we keep, or a question about a privacy request, our team handles it through live chat, email, and WhatsApp. Live chat stays open 24/7, email replies usually land within one business day, and WhatsApp is active from 09:00-22:00 WIB. We confirm requests with the registered phone number or email so the right account gets updated, and we use the same path when a payment record needs to be matched.

Team online

Live Chat

Open live chat from your account page and ask for a data change, a copy of stored records, or a payment match check. We confirm the request with your registered details before any update moves forward.

Email

Send your request from the email linked to your account when you need a correction or removal step. We keep a written trail so you can track the status without repeating the same details in another channel.

WhatsApp

Use WhatsApp for short privacy questions and fast identity checks during the stated window. If you share a new phone number, we ask for a fresh confirmation before we change the record on the account.

HANDLING PATH

How We Handle Your Data

We treat privacy as part of account safety, not a side note. That means sign-in logs, device records, and payment references are kept in separate files so we…

Sign-In Logs

We record login time, IP address, device type, and browser version so we can confirm account access and spot unusual…

Cookie Use

Cookies help us keep you signed in, remember language choice, and load the right session on desktop or mobile.

Device Records

When you open the lobby on Android, iPhone, tablet, or desktop, we keep a basic device record.

Payment Trails

If you pay through DANA, OVO, GoPay, or QRIS, we store the transaction reference, time, and status.

Retention Window

Active account records stay while your account remains open.

Your Request

To ask for a correction, send your registered phone number, the field you want changed, and a short reason through…

Common Questions About Privacy

The questions below cover the parts of the policy that matter most when you open an account, use a payment rail, or ask for changes. We keep the answers practical: what we store, how long we keep it, who can request updates, and where you can contact us from Indonesia. If local law limits access or sharing, we apply that rule before any request moves forward.

We collect the details needed to create and secure the account: name, phone number, login data, device type, IP address, and payment references. If you use DANA, OVO, GoPay, or QRIS, we also keep the transaction trail.

Payment logs help us match deposits and withdrawals, spot duplicate entries, and settle disputes if a transfer is delayed. We keep only the reference, time, status, and related account link, not extra card data or unrelated records.

Yes. Send the request from your registered email or through live chat, include the field you want changed, and add your phone number. We confirm the request before we update the record.

We keep active account records while your account remains open. After that, we retain support and payment logs only for the period needed for audits, dispute handling, or legal duties, then remove or mask them.

Cookies stay until you sign out, close the session, or clear them in the browser. We use them for session control, language choice, and device recognition, not to read private messages or open other apps.

Only staff and service providers who need the data for account checks, payment processing, or security can access it. We share it only where local law permits and only for the purpose tied to the request.